Questions and answers
A quick guide to using the system.
How do I report an incident?
Select Report an incident. Choose the type and enter the location, time, description and phone number. Registration is not required. Coordinates and an attachment are optional. A reference number appears after submission. The head of the service reviews the report; it is not published automatically.
How do I register as a volunteer rescuer?
Open Become a rescuer / volunteer, complete the form and choose a username and password. Read and acknowledge the safety rules and consent to data processing. Your form and phone number are not public. Registration does not certify professional qualifications.
How do I connect Telegram and receive notifications?
After registering, open My account → Telegram connection. Follow the link to the bot, press Start, then confirm the connection on the website. Use your own Telegram account. When a real operation opens, connected participants receive a notification linking to its page.
How do I register a departure for rescue operations?
Select Join rescue operations, choose an active operation and enter your departure date and time, group size, route and equipment. Select a search area or describe your route. Departures cannot be registered without an active operation. After returning, record your return on the operation page.
What does the main map show?
The map opens the mountain area around Almaty. Current information and Archived information control its layers. Markers and objects appear only after publication is approved. Select an object to see details and open its material. An archive marker is historical information, not a person's current location. An operation may have no marker if coordinates have not been published.
How do I send a report, sketch or track?
Operation participants can open the reports section or work map from the operation page. Text, markers and GPX files are initially available to the participant and headquarters. The head of the service reviews public text and objects separately. Automatic GPS recording and offline operation are not connected yet.
What do the statuses mean, and who publishes information?
An incident report goes to the head of the service. Once accepted, a dispatcher checks and completes the initial record. The head reviews public fields separately and opens the operation. Private contacts, source messages and attachments do not become public automatically.
I forgot my password or want to change my username. What should I do?
To restore access, use account recovery through your previously connected Telegram. You can change your username and password in your account. Never share your password or login codes.
Where can I find the leadership's contacts?
Open About VRS. It lists the head of the service and deputies, with WhatsApp buttons.
Can I use this form instead of an emergency call?
If someone's life is in danger, call 112. The website form saves a report for VRS to review and does not replace an emergency call.